We are a truly independent estate agency which is owned and managed by local, experienced and enthusiastic property professionals.
Our staff are knowledgeable and very easy to talk to so whether we are helping you buy, sell or let we are committed to supporting you from beginning to end.
We provide our clients, purchasers and tenants with an honest and caring service and we are happy to go the extra mile to ensure things go smoothly, minimising the stress that’s so often associated with moving home. We have a strong philosophy that moving home should be a pleasant and exciting experience!
We’ve helped many people move home and we’re very proud of our excellent track record of positive feedback and recommendations, some of which can be found on our testimonials page, click here to take a look for yourself.
We have prominently positioned office in Kings Hill, West Malling, Marden, Paddock Wood, Tunbridge Wells and Snodland and offer wide coverage of the surrounding areas of each branch extending out to Maidstone and Tonbridge.
For your peace of mind, we are proud to be members of the Property Ombudsman scheme for Sales and Lettings, which enables buyers or sellers to seek redress if needed.
If you are not happy with any part of our dealings with you as a client please speak to us and we will endeavour to resolve your issue. If however, you feel the need to complain formally please follow the procedure below.
Put your complaint in writing to the manager of the office which relates to the complaint.
We will respond within 3 working days to confirm receipt.
We will respond within 15 working days with our final response.
If you are not happy with this you can then refer your complaint in writing to:
Mr Nick Silvester
8 Liberty Square
Kent ME19 4AU
That letter will be acknowledged within 3 working days and again a final response will be issued within 15 working days.
If you are not happy with this you may then take your complaint to The Property Ombudsman at:
Tel 01722 333 306
Address: Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Please note you will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case. Kings Hill Property Ltd requires that all complaints are addressed through this in-house complaints procedure before being submitted to them for their independent review.